Health Insurance
Health coverage, medical claims, and insurance rights
50
FAQ AvailableWhat are the specific steps to continue health coverage for my dependents in California if I, the primary policyholder, pass away?
In California, your dependents can typically continue health coverage by electing state continuation coverage (Cal-COBRA) through the deceased's employer or by enrolling in a new plan via Covered Cali...
How do I switch my health plan during the annual open enrollment period in California if I am unhappy with my current coverage?
To switch your California health plan during open enrollment, you must research, select, and enroll in a new plan before the January 31 deadline. Your new coverage will typically begin on the first da...
What is the process for a lawfully present immigrant in California to apply for health insurance through Covered California?
Lawfully present immigrants in California can apply for and purchase health insurance through Covered California, the state's official health insurance marketplace. The process requires submitting an ...
What steps must I follow to get coverage for fertility preservation services before starting medical treatment like chemotherapy, as required by California law?
To get coverage for fertility preservation in California before starting treatment, you must obtain a formal recommendation from your doctor and immediately file an urgent prior authorization request ...
How do I verify if my health insurance plan is regulated by the California Department of Managed Health Care (DMHC) or the California Department of Insurance (CDI)?
You can determine if your health plan is regulated by the DMHC or CDI by checking your plan's official documents, which are legally required to disclose the regulator. The type of plan you have, such ...
What are my rights to privacy regarding my medical information under both HIPAA and California's Confidentiality of Medical Information Act (CMIA)?
Under California law, you have strong rights to control who sees your medical information, often exceeding the protections offered by the federal HIPAA law. Your healthcare providers and health plans ...
How can I access my medical records from my health insurance plan in California, and what is the procedure?
Under California law, you have the right to inspect and receive copies of medical records held by your health insurance plan by submitting a formal written request. Here is the procedure for accessin...
What steps do I take to get coverage for mandated maternity and newborn care under my California health plan?
Under California law, most health plans must cover maternity and newborn care as essential health benefits. To get coverage, you must understand your plan's rules, get necessary pre-authorizations, an...
How do I get my California health plan to cover preventive care services, like check-ups and screenings, at no cost to me?
Under California and federal law, most health plans must cover specific preventive services at no cost when you use an in-network provider. This includes services like annual check-ups, immunizations,...
How do I compare and choose the right metal tier (Bronze, Silver, Gold, Platinum) for my needs on the Covered California marketplace?
Choosing the right metal tier requires balancing your monthly premium with your expected out-of-pocket costs for medical services. The best plan depends on your income, health needs, and how much fina...
What steps must a small business owner in California take to offer group health insurance to their employees through Covered California for Small Business?
To offer group health insurance through Covered California for Small Business, you must first confirm your business's eligibility, gather required documentation, choose your plans and contribution lev...
As a gig worker or freelancer in California, what are my step-by-step options for obtaining health insurance?
As a gig worker in California, your primary path to obtaining health insurance is through Covered California, the state's official health insurance marketplace. This single platform will determine if ...
What is the process for choosing a Medi-Cal managed care plan after I have been approved for eligibility in California?
After your Medi-Cal eligibility is approved, you will receive a packet by mail prompting you to choose a managed care health plan within 30 days. If you do not actively choose a plan, the state will a...
Who do I contact if my pharmacist says my prescription requires "step therapy," and how can I request an exception?
To get an exception for a step therapy requirement, you must have your prescribing doctor submit an exception request directly to your health insurance plan. Here is how to navigate the process. Step...
What steps can I take if my insurance company retroactively cancels my coverage, a practice known as rescission, in California?
In California, your health insurer can only rescind your coverage for fraud or intentional misrepresentation, so you have strong legal grounds to challenge an improper rescission. You can fight this a...
How do I report my California health plan for failing to provide timely access to a specialist appointment?
To report your California health plan for failing to provide timely access to a specialist, you must first file a formal grievance with the plan itself, and then file a complaint with the appropriate ...
Where can I find free or low-cost consumer advocacy help for my health insurance dispute in California?
You can find free help for your health insurance dispute from California's state regulators and non-profit consumer advocacy groups. These organizations can guide you through the appeals process and h...
What is the formal grievance process I must follow to complain about the quality of care I received from a provider in my plan's network?
To file a formal complaint about the quality of care, you must first submit a grievance directly to your health plan and follow their internal process. If unresolved, you can then escalate the complai...
How do I dispute a medical bill that I believe has incorrect coding or charges in California?
To dispute an incorrect medical bill in California, you must formally challenge the charges with both the medical provider and your health insurance plan. The process involves requesting detailed reco...
What are the specific requirements for my California health plan to cover autism spectrum disorder treatments?
California law requires most state-regulated health plans to cover medically necessary behavioral health treatment for autism spectrum disorder (ASD). This coverage must be comparable to what the plan...
How do I obtain coverage for gender-affirming care under California law, and what is the process if my claim is denied?
Under California law, most health plans must cover medically necessary gender-affirming care. If your claim is denied, you have a right to a multi-step appeals process, including an independent state ...
What steps can I take to get coverage for acupuncture or chiropractic care if it's included in my California plan benefits?
To get coverage for acupuncture or chiropractic care included in your benefits, you must first follow your plan's authorization process and, if denied, use the state-mandated grievance and Independent...
How do I exercise my right under California law to a timely appointment with a primary care doctor or specialist?
Under California law, you have a right to get a medical appointment within a specific timeframe, and you can enforce this right by filing a grievance with your health plan and a complaint with the sta...
What is the process for requesting a second medical opinion, and what are my rights to have it covered by my California plan?
Under California law, you have the right to a second medical opinion from a qualified professional, and your health plan is generally required to cover it. The process involves formally requesting the...
How do I obtain birth control at no cost as required by California law, and what steps should I take if my plan tries to charge me?
Under California law, most health insurance plans must cover all FDA-approved contraceptive methods without charging you a copay, deductible, or coinsurance. If your plan attempts to charge you, you h...
How can a young adult under 26 stay on their parent's health insurance plan in California, and what happens when they turn 26?
In California, you can generally remain on your parent's health insurance plan until your 26th birthday. Turning 26 is a qualifying life event that gives you a Special Enrollment Period to purchase yo...
How do I officially cancel my Covered California health plan if I get a new job with employer-sponsored insurance?
To cancel your Covered California plan, you must report your new job-based insurance online or by phone to terminate your coverage and subsidies. This prevents you from paying for two plans and having...
When I move from another state to California, what is the process and timeline for enrolling in a new health plan?
Moving to California is a qualifying life event that grants you a Special Enrollment Period to sign up for a new health plan. You generally have 60 days from the date of your move to enroll. Here is ...
How do I report a change in income to Covered California mid-year, and what is the procedure for adjusting my premium assistance?
You must report a significant change in your income to Covered California within 30 days of the change. The procedure involves updating your application online or by phone, which will automatically ad...
What is the process for transitioning from a Covered California plan to Medicare when I turn 65?
To transition from Covered California to Medicare, you must enroll in Medicare during your Initial Enrollment Period and then actively cancel your Covered California plan to stop your premium tax cred...
How do I navigate health insurance options during a divorce in California, and who is responsible for the children's coverage?
During a California divorce, court orders protect existing health insurance, and after it is final, both parents are responsible for the children's coverage while a dependent spouse must secure a new ...
What are my step-by-step health insurance options in California immediately after being laid off from my job?
Your primary health insurance options after a layoff are continuing your employer's plan through COBRA, buying a new plan through Covered California, or enrolling in Medi-Cal. You must act within 60 d...
What is the procedure for obtaining coverage for telehealth appointments with my doctor in California?
In California, your health plan is generally required to cover telehealth services to the same extent that it covers the same services delivered in person. Follow these steps to ensure your telehealth...
How do I request language interpretation services for a medical appointment from my California health insurance plan?
Under California law, your health plan must provide a qualified medical interpreter for your appointments at no cost to you. You should request this service directly from your health plan as far in ad...
What are the specific steps to access mental health or substance use disorder treatment under California's mental health parity laws?
To access mental health or substance use disorder care, you must use your health plan's process, but California law ensures your insurer cannot unfairly limit or deny medically necessary treatment. Th...
How do I exercise my right to "continuity of care" to keep seeing my doctor for a limited time after they leave my insurance network in California?
Under California law, you may have the right to continue seeing a doctor who has left your insurance network for a limited time if you have a qualifying medical condition. To do this, you must formall...
What steps should I take to ensure my emergency room visit is covered by my California health plan, even if the hospital is out-of-network?
Under California law, your health plan must cover emergency services at any hospital, regardless of its network status. Here are the steps to ensure you are only responsible for your in-network cost-s...
How can I request an exception to my plan's prescription drug formulary to cover a medication that is not listed?
To get an exception to your health plan's drug formulary, your doctor must submit a formal request to the plan explaining why the non-formulary medication is medically necessary for your treatment. Th...
What is the process for getting prior authorization for a medical procedure my California doctor has recommended?
Getting prior authorization requires your doctor to submit a request to your health plan, which then must review it for medical necessity within state-mandated timelines. Here is the step-by-step pro...
How do I find out if a specific doctor or hospital is in my health plan's network in California before receiving care?
To confirm if a doctor or hospital is in your health plan's network, you must verify their status directly with both your health plan and the provider's office. California law requires your health pla...
What specific actions should I take if I receive a "surprise bill" from an out-of-network provider for emergency services in California?
Under California law, you are protected from surprise bills for emergency services. You are only responsible for paying your in-network cost-sharing amounts, and the out-of-network provider cannot leg...
How do I file a formal complaint against my HMO or PPO with the correct California state agency, either the DMHC or CDI?
To file a formal complaint, you must first submit a grievance directly to your health plan. If the issue remains unresolved, you then file a complaint with the correct state regulator: the Department ...
What is the step-by-step process for requesting an Independent Medical Review (IMR) from the state if my insurer denies my appeal?
If your health insurer denies your internal appeal based on medical necessity, you can request a free Independent Medical Review (IMR) from the state. The final decision from the IMR is legally bindin...
How do I file an internal appeal with my health insurance company after they deny a claim for medical services in California?
To file an internal appeal, you must formally submit a written request to your health insurance company within 180 days of receiving their denial notice. Here is how to navigate the process: Step 1: ...
What documents do I need to prove my income and residency when applying for a subsidized plan on Covered California?
To prove your income and residency for Covered California, you typically need recent pay stubs or a tax return for income, and a California driver's license or utility bill for residency. You only nee...
How do I add a newborn baby to my existing California health insurance plan, and what is the deadline to do so?
You must add your newborn to your health plan during a Special Enrollment Period, which is typically 60 days from the baby's date of birth. Once added, coverage will be effective retroactive to their ...
What are the exact steps I need to take to continue my health coverage through Cal-COBRA after losing my job?
To continue your health coverage through Cal-COBRA, you must formally elect coverage by returning the election form within 60 days and then make your first premium payment. Here are the exact steps to...
How can I determine if I am eligible for Medi-Cal, and what is the step-by-step application process?
You determine Medi-Cal eligibility primarily based on your household's income, and you can apply online, by mail, or in person through a single application process. Here is the step-by-step process t...
What specific life events qualify me for a Special Enrollment Period to get health insurance outside of open enrollment in California?
In California, you can get health insurance outside of open enrollment if you experience a specific "qualifying life event." These events generally involve a change in your household, loss of other he...
How do I apply for health insurance through Covered California during the open enrollment period?
To apply for health insurance through Covered California, you must complete an application and select a plan during the open enrollment period, which typically runs from November 1 to January 31. The ...
Legal Disclaimer
The information provided on this page is for general informational purposes only and does not constitute legal advice. Laws and regulations may change, and individual circumstances may vary. For specific legal issues, please consult with a qualified attorney licensed in California.