How do I file a formal complaint against a licensed real estate agent with the California Department of Real Estate?

To file a formal complaint against a licensed real estate agent in California, you must gather your evidence and submit a completed complaint form to the California Department of Real Estate (DRE) for investigation. Here is how to file a complaint: Step 1: Gather Your Documentation Collect all documents related to the real estate transaction and the agent's conduct. This includes the purchase or listing agreement, transaction disclosures, emails, text messages, advertisements, and any personal notes from conversations, including dates and times. Strong evidence is critical to your complaint. Step 2: Obtain and Complete the Complaint Form Go to the DRE website (dre.ca.gov) and navigate to the "Consumers" section. You can download Form RE 519 ("Complaint Form") or choose to file your complaint online through the eLicensing system. Fill out the form completely, providing a clear and factual narrative of what occurred in chronological order. Step 3: Attach Supporting Evidence Make copies of all your supporting documents to submit with your complaint. Never send your original documents. Organize your evidence and reference it in your written narrative where appropriate. Step 4: Submit the Complaint You can submit your completed form and evidence copies either online through the DRE website or by mailing it to the DRE Enforcement Division. The correct mailing address is listed on the complaint form itself. There is no fee to file a complaint. Step 5: Cooperate with the Investigation The DRE will review your complaint to determine if it has jurisdiction. If it does, a DRE investigator may contact you for more information or an interview. Respond promptly to all communications to ensure the investigation proceeds. Important Details and Nuances The DRE's primary purpose is to enforce the Real Estate Law and discipline licensees, not to recover money on your behalf. Investigations focus on violations of the Business and Professions Code, such as fraud, misrepresentation, or gross negligence. The DRE cannot give you legal advice or act as your lawyer. Warnings and Limitations Filing a DRE complaint is a separate process from filing a civil lawsuit to recover financial damages. These actions have different legal deadlines (statutes of limitations). An investigation can be a lengthy process, sometimes taking more than a year to complete. This is general information and does not constitute legal advice. For complex situations or if you intend to sue for financial losses, you should consult with a qualified California attorney.